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Volunteer Program Manager

Join the 2Life team as the Volunteer Program Manager based on our Brighton campus.

Reports To: Director of Intergenerational Programs
FLSA Classification:  Exempt

General Summary

The Volunteer Program Manager recruits, trains and manages the activities of the organization's volunteers. This includes maintaining the volunteer database; stewarding volunteers to improve their connection to the organization; identifying work throughout the organization that can be accomplished by volunteers; building programming for the residents; and organizing large one-day corporate projects. 

Essential Job Functions

  • Works as an integral part of the Program Team to support and steward intergenerational programs, village center events, and volunteer activities.
  • Develops and implements goals and objectives for volunteer program, reflecting 2Life’s mission.
  • Works closely with staff to develop individual and group volunteer opportunities that engage community members, support program goals and best utilize talents of volunteer base.
  • Identifies 2Life’s individual and group volunteer needs on a continuous basis.
  • Manages relationships with local colleges, nonprofit groups and corporate partners for service learning programs and service day projects.
  • Develops, administers, and reviews policies and procedures, which guide volunteer programs.
  • Ensures volunteers work in a safe, healthy, and supportive environment in accordance with all appropriate legislation and regulations.
  • Provides ongoing support and guidance for volunteers, including managing volunteer issues with individual volunteers and/or staff.
  • In conjunction with the Directors of Programs and Intergenerational Programs, develops budget for volunteer program activities.
  • Conducts tours for prospective volunteers and corporate partners.
  • With support from the Community Engagement Coordinator, maintains volunteer database and tracks volunteer hours and activities, including maintaining accurate records and providing timely statistical and activity reports on volunteer participation.
  • Evaluates contribution of volunteers on a monthly, quarterly and annual basis and implements improvements, as needed.
  • Designs community outreach strategy to connect with potential partners and recruit effective volunteers.
  • Hosts and attends recruiting events within the community to attract volunteers and prospective partners.
  • Plans and publicizes volunteer trainings; schedules and conducts interviews with prospective volunteers and facilitates orientations for all one-time individual and group volunteers.
  • Develops an intake protocol for potential volunteers to ensure best match between skills, qualifications, and interests of volunteers and organizational needs.
  • Oversees site specific and agency-wide volunteer recognition activities

Other Duties and Responsibilities

  • Performs additional duties, as assigned.
  • Works with other programs and departments as needed to ensure collaborative work.

Preparation, Knowledge, Skills, and Abilities

  • Bachelor’s degree.
  • Minimum 2 years’ experience recruiting, managing, stewarding volunteers in non-profit setting.
  • An interest in and ability to be patient and polite, while working with older adult residents, volunteers and community partners.
  • Knowledge of management principles and evaluation techniques related to programs that involve volunteers.
  • Ability to communicate effectively, take initiative, multi-task, and be flexible in managing the daily demands of a multi-faceted role.
  • Be a creative thinker and problem solver and willing to work as an integral team member in a collaborative manner.
  • Ability to deal with public and/or difficult situations with professionalism.
  • Ability to work well with a diverse group of staff and volunteers.
  • Proficient in office software: word processing, spreadsheets, internet usage and social media.  
  • Exceptionally detail-oriented, organized and highly productive.
  • Able to work a flexible schedule, including evening and weekend hours, as events require.
  • Have sufficient transportation to travel as needed between all four campuses.

Supervisory Responsibility

  • No supervisory responsibility.

Working Conditions/Physical Demands

  • Normal office environment.
  • Frequent sitting and standing.
  • Ability to lift office supplies weighing up to 20 pounds.
  • Ability to work extended hours, as needed.

The above statements are intended to describe the general nature and level of work being performed by people assigned to do this job.  The above is not intended to be an exhaustive list of all responsibilities and duties required.

*External and internal applicants, as well as position incumbents who become disabled as defined under the Americans with Disabilities Act must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case by case basis.

Qualified candidates should forward a cover letter and resume by email to; by fax to (617) 912-8469, or by mail to Human Resources, 2Life Communities, 30 Wallingford Road, Brighton, MA 02135. For further information about 2Life Communities and its Brighton Campus, see our website at 2Life Communities is an Equal Opportunity Employer.