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COVID-19 Protocols and Procedures

To help families and care partners support our efforts to keep our community as safe as possible, we have provided links to our downloadable policies and protocols


As of Monday April 13, 2020, we have implemented a Shelter-at-Home directive in all of our buildings.

Significant supports and services are available for residents throughout the Shelter-at-Home period so that residents will have the ability to safely remain in their apartments.

Our approach to support Shelter-at-Home and COVID-19 safety falls into the following categories:

Resident Care: We strongly ask residents to remain in their apartments unless it is essential for them to leave for medical appointments. We have reached out to every resident and have a master spreadsheet of their status and needs. While typically most 2Life residents cook or procure their own meals, we are now offering delivery of meals (free of charge), basic groceries, and personal care items to every resident. We are adding laundry service and apartment-door trash pick-up in an effort to minimize and hopefully eliminate the need for residents to leave their apartments.

Building Access: Access to our buildings is restricted to 2Life staff and to those providing healthcare and other essential caregiving services for residents.  Those approved for access are required to follow our disinfection and safety protocols before gaining entry to our building. All other visitors and non-essential staff are not permitted entry into our buildings at this time.

We are supplementing regular front desk staff with personnel from a security agency to enhance our ability to screen everyone entering the building.

Disinfecting/cleaning: We are conducting regular, frequent cleaning and disinfecting of all common areas and hallways of all buildings.  We have assigned our maintenance teams to high-impact cleaning work and only emergency or health/safety in-apartment repairs.  We have supplemented our own staff with daily comprehensive disinfecting work from a commercial cleaning service with specialized equipment that allows a very intense level of disinfecting at each campus on a daily basis.

Staffing: We have a defined group of essential staff working on site to keep the buildings clean and maintained, and to ensure delivery of essential food and services to our residents. All staff in the building are equipped with appropriate personal protective equipment.

Remaining connected. Staff and volunteers are making frequent wellness calls to residents, and organizing virtual programs to combat loneliness. For example, this past week for Passover we videotaped a Seder which was available on our website and on public access TV and for Easter we provided our residents with a list of online video services through local churches.  In addition, our Fitness and Wellness team is creating an online suite of classes for residents to access.

Remaining current: We monitor updates daily from the Center for Disease Control, Massachusetts Department of Public Health and MA-Executive Office of Elder Affairs. Through our membership in national associations, including LeadingAge, Housing Partnership Network, and the Association of Jewish Aging Services, we are participating in phone calls and getting news alerts with best practices from across the country tailored to senior housing providers. We remain in frequent communication with our local boards of health as well.

2Life Communities Protocols

Apartment Move In Protocol

Outdoor Visitation Guidelines

Shelter at Home Directive

Safe Apartment Entry for Wellness Checks and Emergency Maintenance

Safe Deliveries to Apartments

Safe Elevator Use

Disinfection Protocol - Communal Use Areas

Building Access Protocol

Front Desk Protocol

Meal Request and Safe Distribution

Apartment Disinfection After Vacancy

The above are based on original content freely shared from Hebrew SeniorLife